Privacy Policy

Dubuque Remodeling ("we," "us," or "our") operates the website dubuqueremodeling.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our Site or submitting information through our quote request forms, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site.

We use the information we collect for the following purposes:

• To respond to your quote requests and provide estimates for your projects
• To communicate with you about your project, schedule appointments, and provide updates
• To coordinate with your insurance company for claims-related work
• To improve our website, services, and customer experience
• To analyze website traffic and usage patterns
• To send marketing communications (only with your consent)
• To comply with legal obligations and protect our rights

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We work with trusted third-party service providers who help us operate our business, including customer relationship management (CRM) systems and cloud storage providers. These providers are bound by confidentiality agreements.
• Insurance Companies: If you indicate your project is an insurance claim, we may share relevant information with your insurance company or agent to process your claim.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for all data transmitted through our Site
• Secure cloud storage with access controls for uploaded photos and documents
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates to our systems

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You can opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the information provided below.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For quote requests that do not result in a project, we typically retain your information for up to 3 years to provide you with future service opportunities. For completed projects, we retain records as required by applicable laws and industry standards.

Our Site and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after any modifications constitutes your acceptance of the updated policy.